SHIPPING POLICY

📩 Support & Order Tracking Center

If you have any questions regarding the delivery of your order, tracking, or carrier issues, please write to us directly at:

Support Email: auralvy.customers@gmail.com

1. Shipping Methods and Estimated Delivery Times

At Auralvy, we offer Standard Shipping. The estimated delivery time is 8 to 12 business days from the time the package is dispatched.

Note: Delivery times are estimates and may vary slightly depending on the destination, seasonal demand, customs clearance procedures, weather conditions, or internal carrier logistics.

2. Order Processing

• Preparation Time: All orders are processed, packed, and prepared for shipment within 1 to 3 business days.

• Confirmation & Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking number so you can follow your shipment's journey at any time.

3. Delivery Windows and Important Notice

Auralvy does not guarantee exact delivery dates. By placing an order on our website, you acknowledge that the indicated times are estimates and may be affected by external factors beyond our control. During peak shopping seasons or promotional events (such as Black Friday, Christmas, Cyber Monday, etc.), slight carrier delays may occur.

• Refunds for Delays: Refunds will not be issued for shipping delays as long as the order has been dispatched correctly and shows active tracking updates in the shipping carrier’s system.

4. Shipping Requirements for Mexico

To comply with national transportation regulations and ensure successful delivery within Mexico, Auralvy or the authorized carrier may require:

• CURP or RFC: Requested for identity validation and customs/logistics verification with the transport carrier.

• Active Phone Number: Used exclusively by the delivery courier in case coordination is needed for doorstep delivery.

(This information is collected strictly for dispatch and delivery purposes. Auralvy does not share, sell, or use this data for any other purpose. Providing incomplete or incorrect details may result in delivery delays or the return of the package).

5. International Shipping and Estimated Delivery Times

We offer international shipping to selected destinations. Any customs duties, import taxes, or fees assessed by the destination country are the sole responsibility of the customer.

Below are the estimated delivery times by destination country:

Country	Estimated Delivery Time
🇲🇽 Mexico	10–15 business days
🇨🇱 Chile	~21 business days
🇨🇴 Colombia	15–30 business days
🇵🇪 Peru	22–40 business days
🇺🇸 United States	Based on current carrier quote
🇨🇦 Canada	Based on current carrier quote

6. Support and Package Issues

If you notice an unusual delay, issues with your tracking number, or if your package arrives with physical damage, please contact our team immediately:

Customer Support Email: auralvy.customers@gmail.com

Our support team will review your case as a priority to provide a fast and effective solution.

7. Policy Updates

Auralvy reserves the right to update or modify this Shipping Policy at any time without prior notice. We recommend reviewing this page periodically to stay informed about our dispatch practices.