Contact information
Here is your Contact Information page translated into English, updated with Auralvy and your support email:
CONTACT INFORMATION
📩 Official Support Channel
If you have questions, inquiries about your order, questions regarding our policies, or require assistance with your personal data, you can reach our customer support team through the following channel:
Email: auralvy.customers@gmail.com
🕒 Customer Service Hours
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Monday to Friday: 9:00 AM – 6:00 PM (Central Time / CST)
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Saturday & Sunday: Closed (Inquiries received over the weekend will be handled on the next business day).
⏱️ Response Time
We respond to all messages in the order they are received. Our estimated response time is within 24 business hours.
Note: To help us assist you faster, please include your order number (e.g.,
#AV-1001) and the full name used for the purchase when sending your email.